Support Board
Date/Time: Thu, 16 Jan 2025 13:07:54 +0000
Post From: New CQG Setup Questions
| [2014-11-21 01:55:10] |
| |
|
We need to have a better understanding of this: There is a new trading error, this caused cancellation of a limit and stop for a portion of a position, leaving it exposed without risk management.
"There was an error with the order modification: Order Modification Reject. Text: Order Action rate exceeded. Order Modification failed. Please call CQG. Service order ID: 485352561 | 2014-11-19 04:51:41 * Provide us the Trade Activity Log showing this particular order and all of the other related orders: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport An order modification rejection should not be resulting in the cancellation of both the limit and stop order. Also CQG responded with this: The situation is under investigation. In the meantime the client's Order rate has been increased to 20TPS.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-01 08:59:10
|