Support Board
Date/Time: Fri, 22 Nov 2024 19:49:07 +0000
Post From: Downloading intraday data
| [2013-05-21 21:18:10] |
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1. All that we need was one Message Log. Not all of these images and multiple logs. This is not helpful to us and only creates more unnecessary work for us. 2. What we are clearly observing from the logs is 2 problems which have unclear causes. HD Request # 53 - Timestamp of first Intraday data file record written: 2013-01-23 08:59:59 | 2013-05-21 07:47:34 HD Request # 53 - Error downloading historical Intraday data for AUDCHF.ABBA. The download timed out. | 2013-05-21 07:52:08 HD Request # 53 - Received 3444737 records from 2013-01-23 08:59:59 to 2013-02-07 11:45:22 (15.1 days) and wrote 3444737 records for AUDCHF.ABBA | 2013-05-21 07:52:08 HD Request # 53 - Copying downloaded Intraday chart data from AUDCHF.ABBA.temp.scid to AUDCHF.ABBA.scid | 2013-05-21 07:52:08 HD Request # 53 - Timestamp of first Intraday data file record written: 2013-01-23 08:59:59 | 2013-05-21 07:52:08 HD Request # 53 - Intraday download COMPLETE for AUDCHF.ABBA | 2013-05-21 07:53:42 Real-time intraday chart data file updates started for AUDCHF.ABBA | 2013-05-21 07:53:42 one thing is apparently clear, and that is on your system the writing of data to a data file is extremely slow. This can be confirmed if you tell us that while historical data is being downloaded, if you notice that the interface of Sierra Chart is in a frozen state or intermittently becomes frozen. Usually this is the result of antivirus or anti-malware type software. In any case your file system is behaving very very slow. That is clear based upon what we are seeing in the log. We also notice a timeout while downloading historical tick data from IQ feed over a network socket. This could be due to the slow file processing. or a problem with the IQ Feed software. We recommend restarting your computer for this potential issue. The idea behind this is just a general reset. We have no doubt if you try another computer without any kind of anti-malware software on it, you would be unlikely to have a problem like this. You may also want to look at using SSD drives. 3. BTW, I have provided the log files directly from the system a few times (through send for analysis)..... Unless we were told this, we would never be aware of it because we do not look at those log files unless we know someone is sending them that way.Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-21 21:20:58
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