Support Board
Date/Time: Sun, 22 Dec 2024 12:34:15 +0000
Post From: Problem connecting to SC Data feed
| [2014-10-24 23:03:00] |
| User44130 - Posts: 23 |
|
I experience again problem with connection dropping periodically. Please look at log below and advise. This is just a part of log showing a few connection drops but it really happens multiple times during the day and log is quite big. I guess this has something to do with synchronization of incoming data with scid data file. Often when I try to open a chart that is connected to ESZ14.scid data file, chart remains blank as it cannot read data and then a message appears "download failed". I have to delete ESZ14.scid file, open new chartbook, select ESZ14 symbol and open intraday chart. If I open existing chart after scid file was deleted it remains blank and then "download failed" message pops up. Software version: 1202 | 2014-10-24 06:03:34 Usage end date: 2015-04-10 | 2014-10-24 06:03:34 Enabled for: Advanced Features. | 2014-10-24 06:03:34 Enabled for: Sierra Chart Historical Data Service. | 2014-10-24 06:03:34 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-10-24 06:03:34 Enabled for: CME exchange. | 2014-10-24 06:03:34 Received 1 data feed usernames. | 2014-10-24 06:03:34 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-10-24 06:03:34 Active service: SC Exchange Data | 2014-10-24 06:03:34 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-10-24 06:03:34 2014-10-24 06:03:34 Local computer clock time | 2014-10-24 06:03:34 2014-10-24 12:03:34 GMT time | 2014-10-24 06:03:34 2014-10-24 06:03:34 Time zone adjusted time | 2014-10-24 06:03:34 Time difference to server time: 2 seconds. | 2014-10-24 06:03:34 Program path: C:\SierraChart\ | 2014-10-24 06:03:34 Data Files path: C:\SierraChart\Data\ | 2014-10-24 06:03:34 OS Version Number: 6.1 | 2014-10-24 06:03:34 Locale Information: English_United States.1252 | 2014-10-24 06:03:34 Checking for new symbol settings for scbcd | 2014-10-24 06:03:34 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-10-24 06:03:34 HTTP connection to www.sierrachart.com:80 (1412) | Connected. | 2014-10-24 06:03:34 Symbol settings are up-to-date for scbcd | 2014-10-24 06:03:34 HTTP connection to www.sierrachart.com:80 (1412) | Closed. No error. | 2014-10-24 06:03:39 HTTP connection to www.sierrachart.com:80 (1412) | Shutdown and closed. | 2014-10-24 06:03:39 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ14.scid | 2014-10-24 06:03:44 SC Exchange Data | Connected. | 2014-10-24 06:03:44 Mapping ESZ14 to ESZ4. Service code: cme | 2014-10-24 06:03:44 SC Exchange Data | Starting real-time market data updates for: ESZ4. ID: 1 | 2014-10-24 06:03:44 Using username 0 | 2014-10-24 06:03:44 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-10-24 06:03:44 Intraday data recording state for symbol ESZ14 is set to pending. | 2014-10-24 06:03:44 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-24 06:03:44 HD Request # 2 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-24 06:03:44 Compressing file: C:\SierraChart\Data\ESZ14.scid. This may take a while. | 2014-10-24 06:03:44 HD Request # 2 | Download start Date-Time: 2014-08-25 06:03:44.0 | 2014-10-24 06:03:44 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-24 06:03:44 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-24 06:03:44 Socket (1416) | Connected. | 2014-10-24 06:03:44 SC Exchange Data | Connected to server. | 2014-10-24 06:03:44 SC Exchange Data | Sending logon request message. | 2014-10-24 06:03:44 Socket (1260) | Connected. | 2014-10-24 06:03:44 HD Request # 2 | Sending historical data logon request message. | 2014-10-24 06:03:44 SC Exchange Data | Server Info - Server Name: . | 2014-10-24 06:03:44 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-24 06:03:44 SC Exchange Data | Successfully connected. | 2014-10-24 06:03:44 SC Exchange Data | Restarting real-time data updates for symbol: ESZ14 -> ESZ4 | 2014-10-24 06:03:44 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-08-25 06:03:44. Record interval: 60. Symbol: ESZ4 | 2014-10-24 06:03:44 HD Request # 2 | Decompressing data. | 2014-10-24 06:03:44 HD Request # 2 | Receiving Intraday data for ESZ14 starting at 2014-08-25 06:04:21 | 2014-10-24 06:03:45 HD Request # 2 | Timestamp of first Intraday data file record written: 2014-08-25 06:04:21 | 2014-10-24 06:03:45 Socket (1260) | Shutdown and closed. | 2014-10-24 06:03:48 The network socket for historical data has been closed. | 2014-10-24 06:03:48 HD Request # 2 | Received 50074 records from 2014-08-25 06:04:21 to 2014-10-24 06:03:00 (60.0 days) and wrote 50074 records for ESZ14 | 2014-10-24 06:03:48 HD Request # 2 | Intraday download COMPLETE for ESZ14. Completion time: 4s. Unique request ID: 1 | 2014-10-24 06:03:48 Real-time Intraday chart data file updates started for ESZ14 | 2014-10-24 06:03:48 Requesting market depth updates for: ESZ14 if supported. | 2014-10-24 06:03:59 Socket (1416) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-10-24 07:36:47 Socket (1416) | Shutdown and closed. | 2014-10-24 07:36:47 SC Exchange Data | Disconnected from the server. | 2014-10-24 07:36:47 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-24 07:36:47 Using username 0 | 2014-10-24 07:36:49 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-10-24 07:36:49 Socket (0) | Error on address resolution. Windows error code 11004: The requested name is valid, but no data of the requested type was found. | 2014-10-24 07:37:01 Socket (0) | Shutdown and closed. | 2014-10-24 07:37:01 SC Exchange Data | Disconnected from the server. | 2014-10-24 07:37:01 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-24 07:37:01 Using username 0 | 2014-10-24 07:37:03 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-10-24 07:37:03 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-24 07:37:03 Socket (2956) | Connected. | 2014-10-24 07:37:03 SC Exchange Data | Connected to server. | 2014-10-24 07:37:03 SC Exchange Data | Sending logon request message. | 2014-10-24 07:37:03 SC Exchange Data | Server Info - Server Name: . | 2014-10-24 07:37:03 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-24 07:37:03 SC Exchange Data | Successfully connected. | 2014-10-24 07:37:03 Intraday data recording state for symbol ESZ14 is set to pending. | 2014-10-24 07:37:03 SC Exchange Data | Restarting real-time data updates for symbol: ESZ14 -> ESZ4 | 2014-10-24 07:37:03 HD Request # 3 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-24 07:37:03 HD Request # 3 | Download start Date-Time: 2014-10-24 07:36:00.0 | 2014-10-24 07:37:03 HD Request # 3 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-24 07:37:03 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-24 07:37:03 Socket (1260) | Connected. | 2014-10-24 07:37:04 HD Request # 3 | Sending historical data logon request message. | 2014-10-24 07:37:04 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2014-10-24 07:36:00. Record interval: 60. Symbol: ESZ4 | 2014-10-24 07:37:04 HD Request # 3 | Decompressing data. | 2014-10-24 07:37:04 HD Request # 3 | Receiving Intraday data for ESZ14 starting at 2014-10-24 07:36:00 | 2014-10-24 07:37:04 HD Request # 3 | Timestamp of first Intraday data file record written: 2014-10-24 07:36:00 | 2014-10-24 07:37:04 Socket (1260) | Shutdown and closed. | 2014-10-24 07:37:04 The network socket for historical data has been closed. | 2014-10-24 07:37:04 HD Request # 3 | Received 2 records from 2014-10-24 07:36:00 to 2014-10-24 07:37:00 (60.0 seconds) and wrote 2 records for ESZ14 | 2014-10-24 07:37:04 HD Request # 3 | Intraday download COMPLETE for ESZ14. Completion time: 0s. Unique request ID: 2 | 2014-10-24 07:37:04 Real-time Intraday chart data file updates started for ESZ14 | 2014-10-24 07:37:04 Socket (2956) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-10-24 08:16:44 Socket (2956) | Shutdown and closed. | 2014-10-24 08:16:44 SC Exchange Data | Disconnected from the server. | 2014-10-24 08:16:44 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-24 08:16:44 Using username 0 | 2014-10-24 08:16:46 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-10-24 08:16:46 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-24 08:16:46 Socket (2956) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-10-24 08:17:07 Socket (2956) | Shutdown and closed. | 2014-10-24 08:17:07 SC Exchange Data | Disconnected from the server. | 2014-10-24 08:17:07 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-24 08:17:07 Using username 0 | 2014-10-24 08:17:09 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-10-24 08:17:09 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-24 08:17:09 Socket (2780) | Connected. | 2014-10-24 08:17:09 SC Exchange Data | Connected to server. | 2014-10-24 08:17:09 SC Exchange Data | Sending logon request message. | 2014-10-24 08:17:09 SC Exchange Data | Server Info - Server Name: . | 2014-10-24 08:17:09 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-24 08:17:09 SC Exchange Data | Successfully connected. | 2014-10-24 08:17:09 Intraday data recording state for symbol ESZ14 is set to pending. | 2014-10-24 08:17:09 SC Exchange Data | Restarting real-time data updates for symbol: ESZ14 -> ESZ4 | 2014-10-24 08:17:09 HD Request # 4 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-24 08:17:09 HD Request # 4 | Download start Date-Time: 2014-10-24 08:16:00.0 | 2014-10-24 08:17:09 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-24 08:17:09 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-24 08:17:09 Socket (664) | Connected. | 2014-10-24 08:17:09 HD Request # 4 | Sending historical data logon request message. | 2014-10-24 08:17:09 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2014-10-24 08:16:00. Record interval: 60. Symbol: ESZ4 | 2014-10-24 08:17:09 HD Request # 4 | Decompressing data. | 2014-10-24 08:17:09 HD Request # 4 | Receiving Intraday data for ESZ14 starting at 2014-10-24 08:16:00 | 2014-10-24 08:17:09 HD Request # 4 | Timestamp of first Intraday data file record written: 2014-10-24 08:16:00 | 2014-10-24 08:17:09 Socket (664) | Shutdown and closed. | 2014-10-24 08:17:09 The network socket for historical data has been closed. | 2014-10-24 08:17:09 HD Request # 4 | Received 2 records from 2014-10-24 08:16:00 to 2014-10-24 08:17:00 (60.0 seconds) and wrote 2 records for ESZ14 | 2014-10-24 08:17:09 HD Request # 4 | Intraday download COMPLETE for ESZ14. Completion time: 0s. Unique request ID: 3 | 2014-10-24 08:17:09 Real-time Intraday chart data file updates started for ESZ14 | 2014-10-24 08:17:09 Socket (2780) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-10-24 08:33:31 Socket (2780) | Shutdown and closed. | 2014-10-24 08:33:31 SC Exchange Data | Disconnected from the server. | 2014-10-24 08:33:31 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-24 08:33:31 Using username 0 | 2014-10-24 08:33:33 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-10-24 08:33:33 Socket (0) | Error on address resolution. Windows error code 11004: The requested name is valid, but no data of the requested type was found. | 2014-10-24 08:33:45 Socket (0) | Shutdown and closed. | 2014-10-24 08:33:45 SC Exchange Data | Disconnected from the server. | 2014-10-24 08:33:45 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-24 08:33:45 Using username 0 | 2014-10-24 08:33:47 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-10-24 08:33:47 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-24 08:33:47 Socket (2780) | Connected. | 2014-10-24 08:33:47 SC Exchange Data | Connected to server. | 2014-10-24 08:33:47 SC Exchange Data | Sending logon request message. | 2014-10-24 08:33:47 SC Exchange Data | Server Info - Server Name: . | 2014-10-24 08:33:47 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-24 08:33:47 SC Exchange Data | Successfully connected. | 2014-10-24 08:33:47 Intraday data recording state for symbol ESZ14 is set to pending. | 2014-10-24 08:33:47 SC Exchange Data | Restarting real-time data updates for symbol: ESZ14 -> ESZ4 | 2014-10-24 08:33:47 HD Request # 5 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-24 08:33:48 HD Request # 5 | Download start Date-Time: 2014-10-24 08:32:00.0 | 2014-10-24 08:33:48 HD Request # 5 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-24 08:33:48 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-24 08:33:48 Socket (1116) | Connected. | 2014-10-24 08:33:48 HD Request # 5 | Sending historical data logon request message. | 2014-10-24 08:33:48 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2014-10-24 08:32:00. Record interval: 60. Symbol: ESZ4 | 2014-10-24 08:33:48 HD Request # 5 | Decompressing data. | 2014-10-24 08:33:48 HD Request # 5 | Receiving Intraday data for ESZ14 starting at 2014-10-24 08:32:00 | 2014-10-24 08:33:48 HD Request # 5 | Timestamp of first Intraday data file record written: 2014-10-24 08:32:00 | 2014-10-24 08:33:48 Socket (1116) | Shutdown and closed. | 2014-10-24 08:33:48 The network socket for historical data has been closed. | 2014-10-24 08:33:48 HD Request # 5 | Received 2 records from 2014-10-24 08:32:00 to 2014-10-24 08:33:00 (60.0 seconds) and wrote 2 records for ESZ14 | 2014-10-24 08:33:48 HD Request # 5 | Intraday download COMPLETE for ESZ14. Completion time: 0s. Unique request ID: 4 | 2014-10-24 08:33:48 Real-time Intraday chart data file updates started for ESZ14 | 2014-10-24 08:33:48 Socket (2780) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-10-24 09:16:50 Socket (2780) | Shutdown and closed. | 2014-10-24 09:16:50 SC Exchange Data | Disconnected from the server. | 2014-10-24 09:16:50 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-24 09:16:50 Using username 0 | 2014-10-24 09:16:52 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-10-24 09:16:52 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-24 09:17:00 Socket (2780) | Connected. | 2014-10-24 09:17:00 SC Exchange Data | Connected to server. | 2014-10-24 09:17:00 SC Exchange Data | Sending logon request message. | 2014-10-24 09:17:00 SC Exchange Data | Server Info - Server Name: . | 2014-10-24 09:17:00 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-24 09:17:00 SC Exchange Data | Successfully connected. | 2014-10-24 09:17:00 Intraday data recording state for symbol ESZ14 is set to pending. | 2014-10-24 09:17:00 SC Exchange Data | Restarting real-time data updates for symbol: ESZ14 -> ESZ4 | 2014-10-24 09:17:00 HD Request # 6 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-24 09:17:01 HD Request # 6 | Download start Date-Time: 2014-10-24 09:16:00.0 | 2014-10-24 09:17:01 HD Request # 6 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-24 09:17:01 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-24 09:17:01 Socket (2804) | Connected. | 2014-10-24 09:17:01 HD Request # 6 | Sending historical data logon request message. | 2014-10-24 09:17:01 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2014-10-24 09:16:00. Record interval: 60. Symbol: ESZ4 | 2014-10-24 09:17:01 HD Request # 6 | Decompressing data. | 2014-10-24 09:17:01 HD Request # 6 | Receiving Intraday data for ESZ14 starting at 2014-10-24 09:16:00 | 2014-10-24 09:17:01 HD Request # 6 | Timestamp of first Intraday data file record written: 2014-10-24 09:16:00 | 2014-10-24 09:17:01 Socket (2804) | Shutdown and closed. | 2014-10-24 09:17:01 The network socket for historical data has been closed. | 2014-10-24 09:17:01 HD Request # 6 | Received 2 records from 2014-10-24 09:16:00 to 2014-10-24 09:17:00 (60.0 seconds) and wrote 2 records for ESZ14 | 2014-10-24 09:17:01 HD Request # 6 | Intraday download COMPLETE for ESZ14. Completion time: 0s. Unique request ID: 5 | 2014-10-24 09:17:01 Real-time Intraday chart data file updates started for ESZ14 | 2014-10-24 09:17:01 Socket (2780) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-10-24 09:23:14 Socket (2780) | Shutdown and closed. | 2014-10-24 09:23:14 SC Exchange Data | Disconnected from the server. | 2014-10-24 09:23:14 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-24 09:23:14 Using username 0 | 2014-10-24 09:23:16 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-10-24 09:23:16 Socket (0) | Error on address resolution. Windows error code 11004: The requested name is valid, but no data of the requested type was found. | 2014-10-24 09:23:28 Socket (0) | Shutdown and closed. | 2014-10-24 09:23:28 SC Exchange Data | Disconnected from the server. | 2014-10-24 09:23:28 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-24 09:23:28 Using username 0 | 2014-10-24 09:23:30 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-10-24 09:23:30 |