Support Board
Date/Time: Fri, 22 Nov 2024 23:57:21 +0000
Post From: Downloading intraday data
| [2013-05-21 09:55:42] |
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Why are you not providing the Message Log and are being critical.? How do you expect us to help you, if you do not provide us the Message Log which will to help us diagnose the problem. We can see from the image, the download is failing and the Message Log will indicate why. The download failure is not due to Sierra Chart, but some other reason. Once again here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log If you do not want to provide us the Log file, then there is no reason to post anything further. We asked for the Message Log in post 4, 13 and post 17 . This post also. From what we can tell, the downloads are very slow and timing out. This is going to usually be the result of antivirus, anti-spyware, or third-party firewall software. Try disabling those. Once again, please do provide us the Message Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-21 21:07:52
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