Support Board
Date/Time: Fri, 22 Nov 2024 19:40:09 +0000
Post From: interactive brokers data issues
| [2013-05-21 00:44:16] |
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Please contact IB at API@interactivebrokers.com. You will need to provide them your TWS log file. They can help you with that. You need to ask them why are you getting these errors: Message from IB: Requested market data is not subscribed.Error&CBOE/IND/Top&CBOE/IND/Top. IB Error Code: 354. Request ID: 7. Symbol: VIX-I-CBOE. | 2013-05-20 20:25:19 Message from IB: Invalid Real-time Query:No market data permissions for CBOE IND. IB Error Code: 420. Request ID: 13455763. | 2013-05-20 20:25:20 At this point, it is their responsibility to help you with this. These are very clear errors from their side saying you are not subscribed or have permission for the data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-21 00:44:49
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