Support Board
Date/Time: Sun, 22 Dec 2024 12:23:42 +0000
Post From: Problem connecting to SC Data feed
| [2014-10-01 18:40:09] |
| User44130 - Posts: 23 |
|
Yesterday it worked fine but I cannot connect today. Payment for data service has been made but looks like it is not active. Software version: 1192 | 2014-10-01 12:35:05 Usage end date: 2015-04-10 | 2014-10-01 12:35:05 Enabled for: Advanced Features. | 2014-10-01 12:35:05 Enabled for: Sierra Chart Historical Data Service. | 2014-10-01 12:35:05 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-10-01 12:35:05 Enabled for: CME exchange. | 2014-10-01 12:35:05 Received 1 data feed usernames. | 2014-10-01 12:35:05 Allow Support for Sierra Chart Data Feeds is disabled. | 2014-10-01 12:35:05 Active service: SC Exchange Data | 2014-10-01 12:35:05 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-10-01 12:35:05 2014-10-01 12:35:05 Local computer clock time | 2014-10-01 12:35:05 2014-10-01 18:35:05 GMT time | 2014-10-01 12:35:05 2014-10-01 12:35:05 Time zone adjusted time | 2014-10-01 12:35:05 Time difference to server time: 0 seconds. | 2014-10-01 12:35:05 Program path: C:\Temp\SierraChart\ | 2014-10-01 12:35:05 Data Files path: C:\Temp\SierraChart\Data\ | 2014-10-01 12:35:05 OS Version Number: 6.1 | 2014-10-01 12:35:05 Checking for new symbol settings for scbcd | 2014-10-01 12:35:05 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-10-01 12:35:05 HTTP connection to www.sierrachart.com:80 (1376) | Connected. | 2014-10-01 12:35:05 Symbol settings are up-to-date for scbcd | 2014-10-01 12:35:05 SC Exchange Data | Connected. | 2014-10-01 12:35:10 HTTP connection to www.sierrachart.com:80 (1376) | Closed. No error. | 2014-10-01 12:35:15 HTTP connection to www.sierrachart.com:80 (1376) | Shutdown and closed. | 2014-10-01 12:35:15 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\Temp\SierraChart\Data\ESZ14.scid | 2014-10-01 12:35:47 Mapping ESZ14 to ESZ4. Service code: cme | 2014-10-01 12:35:47 SC Exchange Data | Starting real-time market data updates for: ESZ4. ID: 1 | 2014-10-01 12:35:47 Using username 0 | 2014-10-01 12:35:47 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-10-01 12:35:47 Intraday data recording state for symbol ESZ14 is set to pending. | 2014-10-01 12:35:47 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-01 12:35:47 HD Request # 2 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-01 12:35:47 Compressing file: C:\Temp\SierraChart\Data\ESZ14.scid. This may take a while. | 2014-10-01 12:35:47 HD Request # 2 | Download start Date-Time: 2014-09-28 12:35:47.0 | 2014-10-01 12:35:47 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-01 12:35:47 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-01 12:35:47 Socket (2028) | Connected. | 2014-10-01 12:35:47 SC Exchange Data | Connected to server. | 2014-10-01 12:35:47 SC Exchange Data | Sending logon request message. | 2014-10-01 12:35:47 Socket (2476) | Connected. | 2014-10-01 12:35:47 HD Request # 2 | Sending historical data logon request message. | 2014-10-01 12:35:47 Socket (2476) | Shutdown and closed. | 2014-10-01 12:35:47 HD Request # 2 | Error downloading historical Intraday data for ESZ14. Historical data logon error: Logon rejected due to authorization failure. | 2014-10-01 12:35:47 * The network socket for historical data has been closed. | 2014-10-01 12:35:47 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ14 | 2014-10-01 12:35:47 HD Request # 3 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-01 12:35:47 HD Request # 3 | Download start Date-Time: 2014-09-28 12:35:47.0 | 2014-10-01 12:35:47 HD Request # 3 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-01 12:35:47 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-01 12:35:47 Socket (2476) | Connected. | 2014-10-01 12:35:47 HD Request # 3 | Sending historical data logon request message. | 2014-10-01 12:35:47 SC Exchange Data | Server Info - Server Name: SC Real-Time Server. | 2014-10-01 12:35:48 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-01 12:35:48 SC Exchange Data | Logon error from server : Not authorized. | 2014-10-01 12:35:48 Socket (2028) | Shutdown and closed. | 2014-10-01 12:35:48 SC Exchange Data | Disconnected from the server. | 2014-10-01 12:35:48 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-01 12:35:48 Socket (2476) | Shutdown and closed. | 2014-10-01 12:35:48 The network socket for historical data has been closed. | 2014-10-01 12:35:48 HD Request # 3 | Error downloading historical Intraday data for ESZ14. Historical data logon error: Logon rejected due to authorization failure. | 2014-10-01 12:35:48 * HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ14 | 2014-10-01 12:35:48 HD Request # 4 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-01 12:35:48 HD Request # 4 | Download start Date-Time: 2014-09-28 12:35:48.0 | 2014-10-01 12:35:48 HD Request # 4 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-01 12:35:48 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-01 12:35:48 Socket (2480) | Connected. | 2014-10-01 12:35:48 HD Request # 4 | Sending historical data logon request message. | 2014-10-01 12:35:48 Socket (2480) | Shutdown and closed. | 2014-10-01 12:35:49 HD Request # 4 | Error downloading historical Intraday data for ESZ14. Historical data logon error: Logon rejected due to authorization failure. | 2014-10-01 12:35:49 * The network socket for historical data has been closed. | 2014-10-01 12:35:49 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ14 | 2014-10-01 12:35:49 HD Request # 4 | Intraday download COMPLETE for ESZ14. Completion time: 1s | 2014-10-01 12:35:49 Real-time Intraday chart data file updates started for ESZ14 | 2014-10-01 12:35:49 Requesting market depth updates for: ESZ14 if supported. | 2014-10-01 12:35:50 Using username 0 | 2014-10-01 12:35:50 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-10-01 12:35:50 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-01 12:35:50 Socket (2032) | Connected. | 2014-10-01 12:35:50 SC Exchange Data | Connected to server. | 2014-10-01 12:35:50 SC Exchange Data | Sending logon request message. | 2014-10-01 12:35:50 SC Exchange Data | Server Info - Server Name: SC Real-Time Server. | 2014-10-01 12:35:51 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-01 12:35:51 SC Exchange Data | Logon error from server : Not authorized. | 2014-10-01 12:35:51 Socket (2032) | Shutdown and closed. | 2014-10-01 12:35:51 SC Exchange Data | Disconnected from the server. | 2014-10-01 12:35:51 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-01 12:35:51 Using username 0 | 2014-10-01 12:35:53 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-10-01 12:35:53 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-01 12:35:53 Socket (2476) | Connected. | 2014-10-01 12:35:53 SC Exchange Data | Connected to server. | 2014-10-01 12:35:53 SC Exchange Data | Sending logon request message. | 2014-10-01 12:35:53 SC Exchange Data | Server Info - Server Name: SC Real-Time Server. | 2014-10-01 12:35:53 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-01 12:35:53 SC Exchange Data | Logon error from server : Not authorized. | 2014-10-01 12:35:53 Socket (2476) | Shutdown and closed. | 2014-10-01 12:35:53 SC Exchange Data | Disconnected from the server. | 2014-10-01 12:35:53 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-01 12:35:53 Using username 0 | 2014-10-01 12:35:55 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-10-01 12:35:55 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-01 12:35:55 Socket (2032) | Connected. | 2014-10-01 12:35:55 SC Exchange Data | Connected to server. | 2014-10-01 12:35:55 SC Exchange Data | Sending logon request message. | 2014-10-01 12:35:55 SC Exchange Data | Server Info - Server Name: SC Real-Time Server. | 2014-10-01 12:35:55 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-01 12:35:55 SC Exchange Data | Logon error from server : Not authorized. | 2014-10-01 12:35:55 Socket (2032) | Shutdown and closed. | 2014-10-01 12:35:55 SC Exchange Data | Disconnected from the server. | 2014-10-01 12:35:55 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-01 12:35:55 Using username 0 | 2014-10-01 12:35:57 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-10-01 12:35:57 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-01 12:35:57 Socket (2476) | Connected. | 2014-10-01 12:35:57 SC Exchange Data | Connected to server. | 2014-10-01 12:35:57 SC Exchange Data | Sending logon request message. | 2014-10-01 12:35:58 SC Exchange Data | Server Info - Server Name: SC Real-Time Server. | 2014-10-01 12:35:58 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-01 12:35:58 SC Exchange Data | Logon error from server : Not authorized. | 2014-10-01 12:35:58 Socket (2476) | Shutdown and closed. | 2014-10-01 12:35:58 SC Exchange Data | Disconnected from the server. | 2014-10-01 12:35:58 SC Exchange Data | Data feed disconnected. Will reconnect. | 2014-10-01 12:35:58 |