Support Board

Date/Time: Sun, 08 Sep 2024 00:01:45 +0000

Post From: Charts not loading with correct data or date

[2014-10-01 18:16:46] Link To Thread - Link To Post [Go To First Post]
User11131 - Posts: 9
Problem #1: I am trying to connect my IB trading account to sierra chart. I followed the instructions but it is having a problem with the auto login and wont connect until I manually start the TWS platform. Problem #2: I purchased the data feed through you, I am assuming its called "SC Exhange data" becuase I want tick level data for the number bars study, I also payed for the exchange fees through your website. However When i enter " SC Exhange data" it says symbol is unknown and click for symbol information. I click ES?##/ E-mini S&P 500- GBLX and then i click the ESZ14. However the data is not live and only update if I disconnect and re-connect. I can get live data if I use the barchart service as they supplied me with a password because that is the data that I thought you guys use. (is that correct?) Additional questions: Do i need to run 2 copies of sierra chart to use IB and your data and share then share the data from you for use with the IB connected trading account