Support Board
Date/Time: Wed, 27 Nov 2024 22:45:23 +0000
Post From: Encountered invalid field code (0) while reading chartbook file: C:\GreenChart\Data\EURUSD Intra
| [2014-09-30 01:18:49] |
| GCAdmin - Posts: 35 |
|
We had a user that updated his charts last week from 1187 to 1192 and when he opened them back up he was not able to get to any of his chart books. The error at the bottom of the log just kept popping up. We removed his current software and redownloaded and then helped set up his custom chart books and as of tonight everything is working just fine. Why would this happen and what could we do if we have other users run into this issue in the future? Software version: 1192 | 2014-09-29 18:56:22 Enabled for: Advanced Features. | 2014-09-29 18:56:22 Enabled for: Sierra Chart Historical Data Service. | 2014-09-29 18:56:22 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-09-29 18:56:22 Active service: SC Forex Data (FXCM) | 2014-09-29 18:56:22 Time Zone: +00:00:00 (UTC+00) | 2014-09-29 18:56:22 2014-09-29 12:56:22 Local computer clock time | 2014-09-29 18:56:22 2014-09-29 18:56:22 GMT time | 2014-09-29 18:56:22 2014-09-29 18:56:22 Time zone adjusted time | 2014-09-29 18:56:22 Time difference to server time: 11 seconds. | 2014-09-29 18:56:22 Program path: C:\GreenChart\ | 2014-09-29 18:56:22 Data Files path: C:\GreenChart\Data\ | 2014-09-29 18:56:22 OS Version Number: 6.0 | 2014-09-29 18:56:22 Checking for new symbol settings for fxcm | 2014-09-29 18:56:22 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-09-29 18:56:23 HTTP connection to www.sierrachart.com:80 (1000) | Connected. | 2014-09-29 18:56:23 Symbol settings are up-to-date for fxcm | 2014-09-29 18:56:24 SC Forex Data (FXCM) | Connecting to the server ds4.sierracharts.com. Port 443 | 2014-09-29 18:56:28 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-09-29 18:56:29 Socket (1572) | Connected. | 2014-09-29 18:56:29 SC Forex Data (FXCM) | Connected to server. | 2014-09-29 18:56:29 SC Forex Data (FXCM) | Sending logon request message. | 2014-09-29 18:56:29 SC Forex Data (FXCM) | Server Info - Server Name: . | 2014-09-29 18:56:29 SC Forex Data (FXCM) | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-09-29 18:56:29 SC Forex Data (FXCM) | Successfully connected. | 2014-09-29 18:56:29 HTTP connection to www.sierrachart.com:80 (1000) | Closed. No error. | 2014-09-29 18:56:34 HTTP connection to www.sierrachart.com:80 (1000) | Shutdown and closed. | 2014-09-29 18:56:34 Encountered invalid field code (0) while reading chartbook file: C:\GreenChart\Data\EURUSD Intra Live Datapapertrade.cht | 2014-09-29 18:56:43 * |