Support Board
Date/Time: Wed, 27 Nov 2024 20:51:46 +0000
Post From: Problems with loading historical data (tick).
| [2014-09-24 17:40:31] |
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We have an idea of what the problem is and we are going to make a change to allow for more tolerance on the historical data connection for CTS. Basically the problem is that there is no heartbeat message is received for over 60 seconds. This could be because it takes a long time to receive a day of tick data on your connection. CTS FIX Historical Data: No heartbeat messages received from server. Sent Test Request message to server. | 2014-09-24 13:56:46 CTS FIX Historical Data: Disconnecting due to a loss of activity. No activity for at least 62 seconds. | 2014-09-24 13:57:56 * CTS FIX Historical Data: Sending a Logout message. Text = No response received after Test Request. | So we will double this time to 120 seconds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-24 23:49:17
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