Support Board
Date/Time: Tue, 22 Apr 2025 08:23:49 +0000
Post From: Unable to connect
| [2025-04-14 15:56:59] |
| User543663 - Posts: 1 |
|
2025-04-14 10:55:07.870 | Trade activity files set size: 123 2025-04-14 10:55:07.904 | Rithmic Direct - DTC | Processed connection points. Count: 391 2025-04-14 10:55:07.946 | Reading Internal Order ID file. 2025-04-14 10:55:07.988 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2025-04-14 10:55:07.988 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2025-04-14 10:55:07.988 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2025-04-14 10:55:07.997 | Reading Trade Orders file. 2025-04-14 10:55:07.998 | Reading Trade Positions file. 2025-04-14 10:55:07.998 | Reading Trade Account Data files. 2025-04-14 10:55:08.006 | Software version: 2735 64-bit 2025-04-14 10:55:08.006 | Primary Thread ID: 30708 2025-04-14 10:55:08.006 | Usage end date: 2025-08-29 2025-04-14 10:55:08.006 | Enabled for: Advanced Features 2. 2025-04-14 10:55:08.006 | Enabled for: Sierra Chart Historical Data Service. 2025-04-14 10:55:08.006 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-04-14 10:55:08.006 | Enabled for: Delayed Denali Exchange Data Feed. 2025-04-14 10:55:08.006 | Enabled for exchange2: CME (Trading Account Required) 2025-04-14 10:55:08.006 | Enabled for exchange2: CBOT (Trading Account Required) 2025-04-14 10:55:08.006 | Enabled for exchange2: COMEX (Trading Account Required) 2025-04-14 10:55:08.006 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-04-14 10:55:08.006 | Enabled for exchange2: US Equities Consolidated Tape 2025-04-14 10:55:08.006 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-04-14 10:55:08.006 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-04-14 10:55:08.006 | Custom symbol settings values: enabled 2025-04-14 10:55:08.006 | Chart Update Interval: 400 2025-04-14 10:55:08.006 | Intraday Data Storage Time Unit: 0 2025-04-14 10:55:08.006 | Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-04-14 10:55:08.006 | 2025-04-14 15:55:08 Local computer time in UTC 2025-04-14 10:55:08.006 | 2025-04-14 10:55:08 Local computer time in SC Time Zone 2025-04-14 10:55:08.006 | 2025-04-14 15:55:06 Server time in UTC 2025-04-14 10:55:08.006 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-04-14 10:55:08.006 | Program path: C:\SierraChart\ 2025-04-14 10:55:08.006 | Data Files path: C:\SierraChart\Data\ 2025-04-14 10:55:08.007 | OS Version Number: 10.0 2025-04-14 10:55:08.007 | Locale Setting: C 2025-04-14 10:55:08.008 | DLLs: UserContributedStudies_64.dll 2025-04-14 10:55:08.008 | Allowed protected custom studies: 2025-04-14 10:55:08.008 | Crash reporter started: true 2025-04-14 10:55:08.008 | 2025-04-14 10:55:08.037 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-04-14 10:55:08.071 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-04-14 10:55:08.130 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-04-14 10:55:08.130 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-04-14 10:55:08.295 | Received 5 login tokens. 2025-04-14 10:55:08.681 | Symbol settings MD5 received. Request ID: 1. 2025-04-14 10:55:08.681 | Symbol settings are up-to-date for rithmic_v2.trading. 2025-04-14 10:55:08.718 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 91412 2025-04-14 10:55:08.723 | Rithmic Direct - DTC | Processed connection points. Count: 391 2025-04-14 10:55:08.974 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2025-04-14 10:55:08.974 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2025-04-14 10:55:09.035 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2025-04-14 10:55:09.035 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2025-04-14 10:55:10.543 | Requested user files to download. 2025-04-14 10:55:12.543 | 2025-04-14 10:55:12.544 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Sydney-Aggregated 2025-04-14 10:55:12.544 | Rithmic Direct - DTC | Trading server address/port: rsc-au.rithmic.com:40804 2025-04-14 10:55:12.548 | Rithmic Direct - DTC | Connecting to the server rsc-au.rithmic.com. Port 40804 2025-04-14 10:55:12.700 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-04-14 10:55:12.701 | DTC Client socket (1) | New receive buffer size: 0 2025-04-14 10:55:12.701 | DTC Client socket (1) | Connecting to IP: 3.107.29.6. 2025-04-14 10:55:15.775 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2025-04-14 10:55:16.010 | MESM5.CME 1 Min #5 | Reloading chart. 2025-04-14 10:55:16.021 | MESM5.CME #9 | Reloading chart. 2025-04-14 10:55:16.254 | ESM5.CME 1 Min #10 | Reloading chart. 2025-04-14 10:55:16.417 | Mapping MESM5.CME to MESM25. Service code: cme 2025-04-14 10:55:16.417 | Using symbol data fast lookup vector 2025-04-14 10:55:16.417 | Starting DelayedDownloadMonitoringTimer 2025-04-14 10:55:16.417 | Starting HDTimeoutTimer 2025-04-14 10:55:16.417 | Added historical Intraday data request for MESM5.CME to the queue. 2025-04-14 10:55:16.417 | Intraday data recording state for symbol MESM5.CME is set to download 'Pending'. 2025-04-14 10:55:16.419 | Triggering next historical data download in queue. 2025-04-14 10:55:16.421 | HD Request # 1 | Downloading Intraday chart data for MESM5.CME to the file MESM5.CME.scid. Service: cme 2025-04-14 10:55:16.421 | HD Request # 1 | Download start date-time: 2025-04-14 09:15:06.000000. File last date-time: 2025-04-14 09:15:06.341000 2025-04-14 10:55:16.422 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150 2025-04-14 10:55:16.423 | Socket (2) | Creating socket. 2025-04-14 10:55:16.423 | Socket (2) | New receive buffer size: 0 2025-04-14 10:55:16.423 | Socket (2) | Connecting to IP: 67.214.125.5. 2025-04-14 10:55:16.657 | Mapping ESM5.CME to ESM25. Service code: cme 2025-04-14 10:55:16.658 | Added historical Intraday data request for ESM5.CME to the queue. 2025-04-14 10:55:16.658 | Intraday data recording state for symbol ESM5.CME is set to download 'Pending'. 2025-04-14 10:55:16.658 | Triggering next historical data download in queue. 2025-04-14 10:55:17.719 | ESM5.CME[M] 1 Min #10 | StartDateTimeForLoadingOrderFills: 2025-04-13 17:00:00 2025-04-14 10:55:17.723 | ESM5.CME[M] 1 Min #10 | Chart data loading complete. 2025-04-14 10:55:18.608 | MESM5.CME[M] #9 | Chart data loading complete. 2025-04-14 10:55:18.760 | MESM5.CME[M] 1 Min #5 | StartDateTimeForLoadingOrderFills: 2025-04-13 16:15:00 2025-04-14 10:55:18.774 | MESM5.CME[M] 1 Min #5 | Chart data loading complete. 2025-04-14 10:55:32.551 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2025-04-14 10:55:32.551 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2025-04-14 10:55:32.551 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130. 2025-04-14 10:55:33.740 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-04-14 10:55:33.741 | DTC Client socket (1) | CloseSocket call. 2025-04-14 10:55:33.741 | Rithmic Direct - DTC | Failed connections: 1 2025-04-14 10:55:33.741 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-04-14 10:55:33.741 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-04-14 10:55:33.741 | DTC Client socket (1) | Closed. 2025-04-14 10:55:33.756 | DTC Client socket (0) | CloseSocket call. 2025-04-14 10:55:33.756 | Rithmic Direct - DTC | Disconnected. 2025-04-14 10:55:33.756 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-04-14 10:55:34.987 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 91412 2025-04-14 10:55:34.989 | Rithmic Direct - DTC | Processed connection points. Count: 391 2025-04-14 10:55:35.239 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | CloseSocket call. 2025-04-14 10:55:35.239 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Shutdown started. Waiting for graceful close. 2025-04-14 10:55:35.313 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. 2025-04-14 10:55:35.313 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Closed. 2025-04-14 10:55:37.468 | Socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-04-14 10:55:37.469 | Socket (2) | CloseSocket call. 2025-04-14 10:55:37.469 | Socket (0) | CloseSocket call. 2025-04-14 10:55:37.469 | Socket (2) | Closed. 2025-04-14 10:55:37.471 | HD Request # 1 | Error downloading historical Intraday data for MESM5.CME. The network socket has been closed. Retrying download. 2025-04-14 10:55:37.471 | Added historical Intraday data request for MESM5.CME to the queue. 2025-04-14 10:55:37.471 | Intraday data recording state for symbol MESM5.CME is set to download 'Pending'. 2025-04-14 10:55:37.471 | Triggering next historical data download in queue. 2025-04-14 10:55:37.471 | Historical data download thread signaled to stop. 2025-04-14 10:55:37.471 | HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for MESM5.CME 2025-04-14 10:55:37.471 | HD Request # 1 | Completion time: 21s. 2025-04-14 10:55:37.471 | 2025-04-14 10:55:37.472 | HD Request # 2 | Downloading Intraday chart data for MESM5.CME to the file MESM5.CME.scid. Service: cme 2025-04-14 10:55:37.472 | HD Request # 2 | Download start date-time: 2025-04-14 09:15:06.000000. File last date-time: 2025-04-14 09:15:06.341000 2025-04-14 10:55:37.473 | HD Request # 2 | Using server: ds32.sierracharts.com port 10149 2025-04-14 10:55:37.474 | Socket (1) | Creating socket. 2025-04-14 10:55:37.474 | Socket (1) | New receive buffer size: 0 2025-04-14 10:55:37.474 | Socket (1) | Connecting to IP: 67.214.125.3. 2025-04-14 10:55:37.748 | 2025-04-14 10:55:37.749 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Sydney-Aggregated 2025-04-14 10:55:37.749 | Rithmic Direct - DTC | Trading server address/port: rsc-au.rithmic.com:40804 2025-04-14 10:55:37.749 | Rithmic Direct - DTC | Connecting to the server rsc-au.rithmic.com. Port 40804 2025-04-14 10:55:37.750 | DTC Client socket (2) | Creating socket. Using TLS 1.2. 2025-04-14 10:55:37.750 | DTC Client socket (2) | New receive buffer size: 0 2025-04-14 10:55:37.750 | DTC Client socket (2) | Connecting to IP: 3.107.29.6. 2025-04-14 10:55:57.758 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Creating socket. Using TLS 1.2. 2025-04-14 10:55:57.758 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | New receive buffer size: 0 2025-04-14 10:55:57.758 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Connecting to IP: 216.66.0.130. 2025-04-14 10:55:58.455 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 91412 2025-04-14 10:55:58.457 | Rithmic Direct - DTC | Processed connection points. Count: 391 2025-04-14 10:55:58.457 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-04-14 10:55:58.457 | Select 'File >> Disconnect' to prevent further connection attempts. 2025-04-14 10:55:58.475 | DTC Client socket (2) | CloseSocket call. 2025-04-14 10:55:58.475 | Rithmic Direct - DTC | Disconnected. 2025-04-14 10:55:58.475 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-04-14 10:55:58.475 | DTC Client socket (2) | Closed. 2025-04-14 10:55:58.508 | Socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * 2025-04-14 10:55:58.508 | Socket (1) | CloseSocket call. 2025-04-14 10:55:58.508 | Socket (0) | CloseSocket call. 2025-04-14 10:55:58.508 | Socket (1) | Closed. 2025-04-14 10:55:58.509 | HD Request # 2 | Error downloading historical Intraday data for MESM5.CME. The network socket has been closed. Retrying download. 2025-04-14 10:55:58.509 | Added historical Intraday data request for MESM5.CME to the queue. 2025-04-14 10:55:58.509 | Intraday data recording state for symbol MESM5.CME is set to download 'Pending'. 2025-04-14 10:55:58.509 | Triggering next historical data download in queue. 2025-04-14 10:55:58.509 | Historical data download thread signaled to stop. 2025-04-14 10:55:58.509 | HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for MESM5.CME 2025-04-14 10:55:58.509 | HD Request # 2 | Completion time: 21s. 2025-04-14 10:55:58.509 | 2025-04-14 10:55:58.509 | HD Request # 3 | Downloading Intraday chart data for MESM5.CME to the file MESM5.CME.scid. Service: cme 2025-04-14 10:55:58.510 | HD Request # 3 | Download start date-time: 2025-04-14 09:15:06.000000. File last date-time: 2025-04-14 09:15:06.341000 2025-04-14 10:55:58.510 | HD Request # 3 | Using server: ds26.sierracharts.com port 10150 2025-04-14 10:55:58.511 | Socket (1) | Creating socket. 2025-04-14 10:55:58.511 | Socket (1) | New receive buffer size: 0 2025-04-14 10:55:58.511 | Socket (1) | Connecting to IP: 64.152.155.17. 2025-04-14 10:55:58.705 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | CloseSocket call. 2025-04-14 10:55:58.705 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Shutdown started. Waiting for graceful close. 2025-04-14 10:55:58.766 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Socket gracefully closed by remote side. 2025-04-14 10:55:58.766 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Closed. |