Support Board
Date/Time: Fri, 18 Apr 2025 04:59:23 +0000
Post From: Blank Charts
| [2025-04-04 15:26:33] |
| John - SC Support - Posts: 39353 |
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Changing the package will not have any impact on the charts themselves. Did you change services such that your symbols are not correct for the current service? Please try selecting "Edit >> Translate Symbols to Current Service" and see if this resolves your issue. If the above does not work, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We would also like to see an image of your chart (even if it is blank - there is a lot of information we can get from the image) by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |