Support Board
Date/Time: Wed, 27 Nov 2024 17:48:28 +0000
Post From: Issues with Interactive Brokers stock CFDs and trade entry
| [2014-08-29 23:44:05] |
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getting the customer to do some level of troubleshooting so SC can enhance their product?
With Interactive Brokers, this is necessary. However, not in the way that you are characterizing it. It is not about enhancing Sierra Chart. It is about you being able to trade and get data for a particular IB symbol. Interactive Brokers symbol specifications are very complex and nonstandardized and we cannot be troubleshooting every symbol issue. We will help as much as we can but it is good for you to be self-reliant and have full control. The documentation provides an email address of who to contact. Sierra Chart does support CFD trading through Interactive Brokers. The last we heard, it does work properly. We are not aware of any issues at this time. Any issues would only be related to symbol specifications. Sierra Chart IB symbol formats allows you to specify all of the relevant components of the Interactive Brokers Contract structure which allows you to have full control over specifying a symbol. You do not need to rely upon us. Having said all of this, what specific CFD market do you want to trade and we will contact IB about it as soon as we hear from you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-08-29 23:46:20
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