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Date/Time: Sat, 19 Apr 2025 10:40:11 +0000



Post From: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification

[2025-03-13 04:50:20]
Sierra_Chart Engineering - Posts: 19276

There is no missing TotalView data but there is repeating data in the charts for -NQTV symbols and we will take care of that. We will post here when that is done.
The repeating data has now been corrected.

Follow the instructions here to re-download the data where you see repeating data in the chart:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart

We have now switched to the UDP multicast feed for NASDAQ TotalView.

And we will be working with the fiber carrier, and the service provider in NY4, regarding the packet loss issue. But it is very discouraging and will take time to solve.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2025-03-13 04:51:08