Support Board
Date/Time: Wed, 19 Mar 2025 01:54:04 +0000
Post From: Denali data stuttering at 9:41am EDT today
| [2025-03-11 13:51:39] |
| joshtrader - Posts: 504 |
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At 9:41am EDT today, CME data from Denali began coming through with incremental pauses of a few milliseconds up to a second or two. The data is coming but it is at times untradeable. It is not my internet connection which I've tested for throughput, latency, and jitter. Everything is buttery smooth otherwise. Everything was fine before, it was a sudden change and very noticeable. I have a video of it that I can post later. I realize it's basically impossible to troubleshoot this but I wanted to post in case others experienced the same thing. Perhaps SC Engr could check everything on your end and see whether the Denali feed looks healthy? Main points: * my internet connection is fine because placing orders gets instant confirmation, no pending orders, etc. It's very smooth. Only the data itself is choppy/delayed. * I added the Data Delay at the DOM header. At first it was reading all zeroes even with the stuttering, but now I have seen a 6-7 second data delay reported at times * I disconnected and reconnected twice, several minutes apart, to assess whether this would have any effect, and it did not. * Another user reports below that it's only one contract but I can verify that it's at least ES and NQ. * I observe this behavior in two separate installations * To repeat, this began at 9:41am EDT, and was very distinct edit at 10:38am EDT: added screenshot just now of a 14 second data delay from chart header. edit at 10:47am EDT: at this time the data looks like it's back to normal, with no jitter/stutter. I'm going to cross my fingers and hope it's all fixed! Date Time Of Last Edit: 2025-03-11 14:50:47
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 Screenshot 2025-03-11 103854.png / V - Attached On 2025-03-11 14:40:07 UTC - Size: 11.74 KB - 23 views |