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Date/Time: Mon, 21 Apr 2025 14:14:20 +0000



Post From: I reset my password and now I am getting no data.

[2025-03-05 18:41:01]
wreck - Posts: 11
I signed out of my platform, reset my password, and then signed back in to the platform.
I see my connection showing as active/connected, but my charts are not updating and I have no symbols listed in "Find Symbol" window.

I have restarted the platform, and updated it to the latest version, but I am still getting no data.
When I open a chart it says "Symbol Settings Not Found For Current Service" (even though I am using the same symbol I always use).

Thanks!