Support Board
Date/Time: Mon, 21 Apr 2025 05:32:25 +0000
Post From: Issue with Historical Volume Data in Numbers Bars on Remote Server
| [2025-02-28 09:38:03] |
| User486708 - Posts: 5 |
|
Hello, I am experiencing an issue with the volume data in Numbers Bars on Sierra Chart. The volume data (e.g., cumulative delta and footprint trades) only populates from the moment I open the Chartbook, but historical volume data is missing. I have verified that all relevant settings for historical data download are correctly configured, and my setup is the same as before. The only difference is that I am now running Sierra Chart on a remote server instead of my desktop. I have tried: Checking Chart Settings and Data/Trade Service Settings to ensure historical tick and market depth data are enabled. Manually forcing a data reload using Edit → Delete and Download Data and Chart → Reload and Recalculate (Ctrl+Shift+R). Ensuring the data feed is fully connected and that I am receiving real-time tick data. Verifying that the data folder is correctly set and accessible on the remote server. Despite these checks, historical volume data still does not load when I reopen the Chartbook. Could you please assist in troubleshooting this issue? Thank you for your help. |
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