Support Board
Date/Time: Mon, 21 Apr 2025 13:47:35 +0000
Post From: Chart question
| [2025-02-26 22:39:29] |
| John - SC Support - Posts: 39368 |
|
Let's start with the simple stuff. On both computers select "General Settings >> Data/Trade Service Settings >> Main Settings" and look at the "Trading Username" that you have entered. Make sure this is different for the two systems. If they are the same, then this would explain why you are getting information between the systems. Make sure you update whichever system is supposed to be different. If the above is not the case, then on "PC#1" where you showed the image in Post #65 that had trades for the account named "S1Feb1310758157". Open a Trade Window for a chart (Trade >> Open Trade Window for Chart) if you do not already have one open (the chart does not matter). On the Trade Window is a pulldown menu that lists the available Trading Accounts. Please check the list of available trading accounts and see if that account is listed there. If it is, then check with TopStep and/or Rithmic and see if that account should be part of that account. Check with them about the Rithmic credentials you are using on PC#2 to ensure that it is supposed to have access to that trading account. Make sure there is not some odd crossover occurring on the Rithmic side (we have never heard of this, but this is an odd occurrence). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |