Support Board
Date/Time: Tue, 22 Apr 2025 03:06:58 +0000
Post From: Eurex CQG Order Routing Service
| [2025-02-13 18:18:22] |
| John - SC Support - Posts: 39395 |
|
These are different symbols, so the data is the same, but you may not have received all the data, as the system needed to redownload the data for the new symbol. If there are a lot of differences and gaps, then we would recommend starting by deleting all the data and downloading it again. Select "Edit >> Delete All Data and Download" to do this. If this is a Continuous Contract Chart, then you will be prompted for which contracts to redownload - select all of them. If there are just a few spots, then we would recommend finding the earliest one and redownloading the data from that time. Refer to the following: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |