Support Board
Date/Time: Sat, 19 Apr 2025 10:44:30 +0000
Post From: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification
| [2025-02-11 01:13:00] |
| Sierra_Chart Engineering - Posts: 19276 |
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We want to put out this notice (quoted below), of carrier maintenance, which will be affecting the CFE data feed this Monday evening / early Tuesday morning (February 10, 2025). The other data feeds like US Equities, and the CBOE Indices will not be affected because during this time range they are not active. CBOE indices is active during this time range but not for US markets. Our 10 Gb backup connection to NY4, has been provisioned by our new carrier (Cogent). But we are still waiting for port provisioning, at the NY4 data center by our service provider who provides the data feeds. We hoped it would have been done by now and it should have been done by now but it is not. But it should just be days away and once we have that connection which is a 10 Gb connection, then there will no longer be any further interruptions. And we apologize for this entire matter. We have learned a lot about these carrier services with this experience. And we have also learned really to not trust anyone. Since this delay with getting this additional circuit was because we had put trust, in an alternative solution recommended by our service provider which ended up becoming complex and costly, which we ended up learning months later after it was originally recommended. We have also, developed automatic failover, between our primary and backup circuit. The failover will occur within 50 seconds. But even this is too much. Our objective is to provide 100% uptime and we will not accept anything less than that. But during this transition time, to our improved circuits, there is the potential still for a 50 second interruption. There is a solution to this, but does require a significant amount of more hardware infrastructure. Which we are gradually working towards. We are also adding a new 100 Gb Wavelength connection, between our data center location in Michigan, and the Digital Realty Franklin Park Illinois data center.: https://go2.digitalrealty.com/rs/087-YZJ-646/images/DS_Digital_Realty_2310_ORD12_ORD13_ORD14_factsheet.pdf This notice is being sent to notify you of the following planned maintenance event on the Crown Castle Fiber network.
Ticket Number: CM20250114041 Location of Work: Chicago, IL Scheduled Start Date & Time Scheduled End Date & Time Time Zone 2/11/2025 12:00 AM 2/11/2025 4:00 AM Eastern 2/10/2025 11:00 PM 2/11/2025 3:00 AM Central 2/10/2025 10:00 PM 2/11/2025 2:00 AM Mountain 2/10/2025 9:00 PM 2/11/2025 1:00 AM Pacific 2/11/2025 5:00 AM 2/11/2025 9:00 AM GMT Expected Customer Impact: Service Affecting Expected Impact Duration: Up to 2 hours Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-11 08:25:28
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