Support Board
Date/Time: Fri, 14 Mar 2025 15:04:24 +0000
Post From: Updated to current SC version, but One chartbook no longer getting full data download
| [2025-02-05 15:10:35] |
| John - SC Support - Posts: 38659 |
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We see the following in both logs: 2025-02-05 03:11:48.946 | NQH25_FUT_CME [CB][M] 30 Min #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 *
Please get us the chartbook that has this issue so we can see if we can reproduce it. Follow these instructions to get us the chartbook: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile By any chance do you have a Numbers Bars or Numbers Bars Calculated Values study on chart #1? If so, then after you upload the chartbook to this thread, then try removing those studies and see if you continue to get the "Caught an Unhandled Exception" error in your Message Log. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |