Support Board
Date/Time: Fri, 22 Nov 2024 18:34:14 +0000
Post From: FXCM UK - No longer allowing FIX access
| [2013-05-14 01:51:07] |
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We have given this some thought. If you already have an FXCM account, and you would like FIX access, Then please let us know your name and your FXCM account number. Please provide it through an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets We will contact FXCM for you and get this taken care of. Please do not be concerned about the communication from FXCM UK, it is a misunderstanding. There is an understanding between FXCM and Sierra Chart to provide our customers FIX access because we strongly believe this provides the most reliable connectivity between Sierra Chart and FXCM. To get the reduced spreads, you do have to use one of the application forms that you find here: http://www.sierrachart.com/index.php?l=doc/FXCMTrading.php If you already have an account with FXCM, you are not going to be entitled to a new reduced spread account. So please do not ask anyone at FXCM for that. If this is the case, then the response you got from FXCM UK would be expected. Essentially what they are saying, is they are not willing to change your account. But we can give you FIX access for an existing account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-14 01:52:00
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