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Date/Time: Thu, 30 Jan 2025 17:57:43 +0000



Post From: ZC202503-CBOT POSITION NOT SHOWING

[2025-01-30 04:51:54]
Sierra_Chart Engineering - Posts: 18187

1. Unfortunate as it was custom work, would require paying for redeveloping these over again for newer version changes.
We do not know the cause but we will help to troubleshoot it to the extent possible. We want you to restart Sierra Chart, open just one chart and add the custom study from the DLL that you have an issue with, on the most recent version and then provide a copy of the Message Log. Instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

2. We think the reason this issue is being raised by the user is because they are a professional, and they have to pay a substantial amount for EUREX data through Sierra Chart.

In order to make the interface to TWS easier to maintain and support, support for this has been removed in newer versions (although this goes back probably about nine months ago or more):
3. If live working orders working at IB/exchange are filled while SC is not running, these fills are not being downloaded into SC even on starting SC or disconnecting/reconnecting. How can the fills be loaded after? This also used to work in the past.

We recommend just keeping Sierra Chart running all the time connected to TWS. That should not be hard to do.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2025-01-30 04:55:31