Support Board
Date/Time: Thu, 30 Jan 2025 17:51:28 +0000
Post From: Assistance Required: Flatten Position Issue Across Different Accounts
| [2025-01-28 17:00:59] |
| John - SC Support - Posts: 37604 |
|
We are not seeing any crossover between the orders from account XGEA31 to XGEA31_01. The orders we see related to 6E are for different charts. For the XGEA31 account, the 6E chart is a Daily chart, whereas for the XGEA31_01 account, the chart is a 240 minute chart. As far as we can tell, the appropriate Flatten and Cancel orders were given for each chart individually. Although in the case of the Daily chart associated with account XGEA31 the chart did not have a position and therefore the Flatten and Cancel did not do anything for that chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |