Support Board
Date/Time: Thu, 30 Jan 2025 18:02:25 +0000
Post From: Assistance Required: Flatten Position Issue Across Different Accounts
| [2025-01-27 22:14:52] |
| John - SC Support - Posts: 37609 |
|
We do not have enough information to understand what occurred. In particular, we do not see anything that specifically shows the flatten command and the account it was associated with. Please get us your Trade Activity file that covers the time you are referencing. Refer to the following: Trade Activity Log: Providing Trade Activity Log File to Support For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |