Support Board
Date/Time: Thu, 30 Jan 2025 18:04:01 +0000
Post From: Assistance Required: Flatten Position Issue Across Different Accounts
| [2025-01-27 10:18:05] |
| User368741 - Posts: 38 |
|
Dear Sierra Chart Support Team, I encountered an issue today related to order execution, and I’m seeking your guidance to understand the behavior and find a solution. Here are the details of the problem: Issue: I had an active 1-lot long position in EUR (6E) in the account XGEA31_01. However, when a flatten position signal was triggered for EUR, the account selected in the signal was XGEA31. Despite the position being in XGEA31_01, the flatten position action executed on the 1-lot long position in XGEA31_01, which I did not expect. Additionally, even after the flatten position action was executed, the system still shows the XGEA31_01 EUR long position as open. I have attached a screenshot for your reference. My Concern: I would like to understand: Why the flatten position action targeted and executed for the XGEA31_01 account instead of the selected XGEA31 account. Why the XGEA31_01 EUR long position still shows as open despite the flatten action being executed. I have attached the following files to assist with your investigation: Trade Orders Trade Service Log Screenshot of the spreadsheet configuration for the flatten signal for XGEA31 Screenshot showing the XGEA31_01 EUR long position still open I would appreciate it if you could review this and provide an explanation of the behavior and a potential solution to ensure this does not occur in the future. Thank you for your time and assistance. |
Private File |