Support Board
Date/Time: Wed, 27 Nov 2024 10:40:24 +0000
Post From: Live Data Swallowed/missing when updating studies of a chart
| [2014-08-20 10:10:43] |
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Sierra Chart is not the provider of the real-time data feed in this case. The underlying problem is that you have some configuration which is taking a long time to perform calculations for. We have no idea exactly what that is. We recommend referring to help topic 30 here: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html If there is missing data in the chart after the calculations, follow the instructions and help topic 7.1: Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html When Sierra Chart has a direct connection to a data feed, which it does not in this case, even if the user interface becomes frozen for an extended time and the data feed is lost, when it is recovered, historical data will automatically be downloaded. So there should never be any missing data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |