Support Board
Date/Time: Tue, 22 Apr 2025 16:01:35 +0000
Post From: Delayed feed
| [2025-01-14 16:45:18] |
| John - SC Support - Posts: 39406 |
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Everything on your account looks good, so you should be getting real-time data for instruments traded on the CME Exchange, as that is the exchange you have active with our Denali Exchange Data Feed. If you are having a problem with the data for an instrument traded on the CME exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |