Support Board
Date/Time: Wed, 05 Feb 2025 20:14:47 +0000
Post From: Delayed feed post change in clearing
| [2025-01-08 00:18:06] |
| John - SC Support - Posts: 37757 |
|
Tellis: To start with, you should create a new thread for this. Do not post a question in another person's thread. We often do not realize that this is a different person and we think we are working on the original issue. As to the problem you are having, the first item of note is that you are not setup to get any real-time data from us for the CME Group as you do not currently have any exchanges active. You last had the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" active but it did not renew on December 1, 2024. You have not had anything active since then. If you want the real-time data from us, then you will need to activate the exchange(s) for which you want the real-time data. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges But, that does not explain why you have a blank chart. You should be getting the delayed streaming data. The snippet you included from your Message Log does not give us any information. The message about "No download requests in the queue to start downloads for" is not unusual and does not point to any particular issue. We would need to see your entire Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |