Support Board
Date/Time: Fri, 22 Nov 2024 19:08:21 +0000
Post From: LMAX, stop orders
| [2013-05-13 21:40:37] |
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1. We will have Stop Order Modification support out today. The issue is that LMAX does not support the modification of Stop orders. Sierra Chart has to do it as a two-step process. First we have to cancel the order and then when confirmed, we submit a new order. 2. In regards to orders, this appears to be due to failure of LMAX to be sending through Execution reports. When you have a problem, go to the Trade >> Trade Orders and Position >> Orders. Find the Service Order ID of the order that you have an issue with and post it here with a description and we will contact LMAX about it and then LMAX can review their logs to determine the problem. Please enable Global Settings >> Data/Trade Service Settings >> Enable Fix Logging. So you have a log on your side. For the record, we have reviewed our FIX Execution report processing and we do not see any issues. We have made a couple of minor changes, but nothing that would likely resolve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |