Support Board
Date/Time: Mon, 21 Apr 2025 13:32:37 +0000
Post From: Can I get a free trial extension please.
| [2024-12-26 15:12:13] |
| John - SC Support - Posts: 39364 |
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The CME Group does give a free trial for the remainder of the month in which you activate your first exchange within our Denali Exchange Data Feed. As stated, this is just for the remainder of the month, it is not an actual 1 month of time. We see that you activated an exchange on December 11, 2024, therefore you have access to the real-time data for the CME Group through the remainder of December. On January 1, 2025 you will need to pay the $39.00 in order to renew the exchange. This will occur automatically as long as you have enough funds in your account on that day. Even though you have activated the exchange, there are still a few items that you have not completed in order to get the real-time data. - Change to one of the "Integrated" packages. You can not receive real-time data unless you are on one of the "Integrated" packages. Refer to the information here: Description of Service Packages and Pricing: Integrated Packages To change your package, follow these instructions: Sierra Chart Purchase and License Information: Changing Package - Complete the Exchange Agreements. You have not properly done this, as you need to have your "Clearing Firm" and "Account Number" entered. In order to get real-time data for the CME Group at the non-professional rates, you need to have a live, funded, futures trading account. You need to enter the "Clearing Firm" and "Account Number" for that live account. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges - Connect your Sierra Chart software to your live, funded, futures trading account. This is necessary in order to verify your non-professional standing. If you will not be connected to this account all the time, then you will need to connect at least once a month for verification. When you connect, your "Verified Until" date updates to 30 days in the future. This date needs to be in the future in order to get the real-time data. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |