Support Board
Date/Time: Fri, 14 Mar 2025 15:12:32 +0000
Post From: Connection error no trade accounts assigned
| [2024-12-23 15:20:42] |
| Perryh - Posts: 3 |
|
Hello, I ran a registry cleaner and subsequently couldn't connect to Sierra Charts. Although I have restored the previous registry entries, still have the connection error. In global settings the correct trading firm is set correctly. Thank you. 2024-12-23 09:03:42.965 | Trade activity files set size: 2176 2024-12-23 09:03:43.014 | Created the DTC Protocol server. 2024-12-23 09:03:43.014 | DTC Protocol Server listening on port 11099. 2024-12-23 09:03:43.014 | Reading Internal Order ID file. 2024-12-23 09:03:43.015 | Reading Trade Orders file. 2024-12-23 09:03:43.015 | Reading Trade Positions file. 2024-12-23 09:03:43.016 | Reading Trade Account Data files. 2024-12-23 09:03:43.018 | UDPListener (1696). Port 22903 | Listening on UDP port 22903. 2024-12-23 09:03:43.018 | NTP | No privilege to adjust system time: Failed to adjust privileges. Windows error code 1300: Not all privileges or groups referenced are assigned to the caller. * 2024-12-23 09:03:43.018 | Software version: 2720 64-bit 2024-12-23 09:03:43.018 | Primary Thread ID: 1456 2024-12-23 09:03:43.018 | Usage end date: 2025-02-28 2024-12-23 09:03:43.018 | Enabled for: Sierra Chart Historical Data Service. 2024-12-23 09:03:43.018 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-12-23 09:03:43.018 | Enabled for: Delayed Denali Exchange Data Feed. 2024-12-23 09:03:43.018 | Enabled for exchange2: CME (Trading Account Required) 2024-12-23 09:03:43.018 | Enabled for exchange2: CBOT (Trading Account Required) 2024-12-23 09:03:43.018 | Enabled for exchange2: COMEX (Trading Account Required) 2024-12-23 09:03:43.018 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-12-23 09:03:43.018 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-12-23 09:03:43.018 | Current selected Data/Trading service: Teton CME Order Routing 2024-12-23 09:03:43.018 | Custom symbol settings values: disabled 2024-12-23 09:03:43.018 | Chart Update Interval: 200 2024-12-23 09:03:43.018 | Intraday Data Storage Time Unit: 0 2024-12-23 09:03:43.018 | Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-12-23 09:03:43.018 | 2024-12-23 15:03:43 Local computer time in UTC 2024-12-23 09:03:43.018 | 2024-12-23 09:03:43 Local computer time in SC Time Zone 2024-12-23 09:03:43.018 | 2024-12-23 15:03:39 Server time in UTC 2024-12-23 09:03:43.018 | Local computer UTC time and Server UTC time difference: 3 seconds. 2024-12-23 09:03:43.018 | Program path: C:\SierraChart\ 2024-12-23 09:03:43.018 | Data Files path: C:\SierraChart\Data\ 2024-12-23 09:03:43.018 | OS Version Number: 10.0 2024-12-23 09:03:43.018 | Locale Setting: C 2024-12-23 09:03:43.019 | DLLs: rsi.dll, UserContributedStudies.dll, UserContributedStudies_64.dll 2024-12-23 09:03:43.019 | Allowed protected custom studies: 2024-12-23 09:03:43.019 | Crash reporter started: true 2024-12-23 09:03:43.019 | 2024-12-23 09:03:43.028 | Created the DTC Protocol historical data server. 2024-12-23 09:03:43.029 | HD Server Manager | Listening on port 11098. 2024-12-23 09:03:43.029 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-12-23 09:03:43.029 | Deleted file C:\SierraChart\test.exe 2024-12-23 09:03:43.045 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-12-23 09:03:43.072 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-12-23 09:03:43.072 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-12-23 09:03:43.210 | Received 5 login tokens. 2024-12-23 09:03:43.584 | Symbol settings MD5 received. Request ID: 1. 2024-12-23 09:03:43.584 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2024-12-23 09:03:45.557 | Requested user files to download. 2024-12-23 09:03:47.575 | 2024-12-23 09:03:47.575 | Teton CME Order Routing | Firm: Dorman 2024-12-23 09:03:47.575 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2024-12-23 09:03:47.636 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-12-23 09:03:47.636 | DTC Client socket (1) | New receive buffer size: 0 2024-12-23 09:03:47.636 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-12-23 09:03:47.666 | Teton CME Order Routing | Network connection to server complete. 2024-12-23 09:03:47.666 | Teton CME Order Routing | Starting socket receive thread. 2024-12-23 09:03:47.666 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-12-23 09:03:47.761 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-12-23 09:03:47.761 | Teton CME Order Routing | Sending logon request message. 2024-12-23 09:03:47.845 | Teton CME Order Routing | Received logon response. 2024-12-23 09:03:47.845 | Teton CME Order Routing | Server Name: SC DTC Server. 2024-12-23 09:03:47.845 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-12-23 09:03:47.845 | Teton CME Order Routing | Connection error: No trade accounts assigned * 2024-12-23 09:03:47.845 | Teton CME Order Routing | Failed connections: 1 2024-12-23 09:03:47.850 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-12-23 09:03:47.850 | DTC Client socket (1) | CloseSocket call. 2024-12-23 09:03:47.850 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-12-23 09:03:47.850 | Teton CME Order Routing | Disconnected. 2024-12-23 09:03:47.877 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-12-23 09:03:47.877 | DTC Client socket (1) | Closed. 2024-12-23 09:04:50.284 | 2024-12-23 09:04:50.284 | Teton CME Order Routing | Firm: Dorman 2024-12-23 09:04:50.284 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2024-12-23 09:04:50.285 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-12-23 09:04:50.285 | DTC Client socket (1) | New receive buffer size: 0 2024-12-23 09:04:50.285 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-12-23 09:04:50.313 | Teton CME Order Routing | Network connection to server complete. 2024-12-23 09:04:50.313 | Teton CME Order Routing | Starting socket receive thread. 2024-12-23 09:04:50.313 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-12-23 09:04:50.407 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-12-23 09:04:50.407 | Teton CME Order Routing | Sending logon request message. 2024-12-23 09:04:50.491 | Teton CME Order Routing | Received logon response. 2024-12-23 09:04:50.491 | Teton CME Order Routing | Server Name: SC DTC Server. 2024-12-23 09:04:50.491 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-12-23 09:04:50.491 | Teton CME Order Routing | Connection error: No trade accounts assigned * 2024-12-23 09:04:50.491 | Teton CME Order Routing | Failed connections: 2 2024-12-23 09:04:50.505 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-12-23 09:04:50.505 | DTC Client socket (1) | CloseSocket call. 2024-12-23 09:04:50.505 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-12-23 09:04:50.505 | Teton CME Order Routing | Disconnected. 2024-12-23 09:04:50.531 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-12-23 09:04:50.531 | DTC Client socket (1) | Closed. |