Support Board
Date/Time: Wed, 05 Feb 2025 11:40:37 +0000
Post From: keyboard transaction problem
| [2024-12-10 16:58:45] |
| John - SC Support - Posts: 37728 |
|
To start with, we do not recommend using a single key for a keyboard shortcut. This can get misconstrued as an entry of that letter and not as a keyboard shortcut, or vice versa. You should use a modifier key (ALT, CTRL, SHIFT) along with the key you want. Second, there is no keyboard shortcut for just "Buy Limit" or "Sell Limit". There are options for "Buy Limit at Current Pointer Price" and "Sell Limit at Current Pointer Price". Or if you setup a customized order, then you need to set a reference point for where to place the order. Which one of these are you using, or is it something else? What exactly is occurring when you use the keyboard shortcut? Are you getting any kind of error message showing on the screen? Is an order not being placed at all, or do you see something show up and then go away? Also, can you try to get us the Trade Service Log right after you try to place an order and it fails. There should be information in there about what is occurring. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |