Support Board
Date/Time: Fri, 27 Dec 2024 14:48:32 +0000
Post From: Cant download more than a couple weeks of data for my bar chart
| [2024-12-10 16:16:03] |
| Sierra_Chart Engineering - Posts: 17672 |
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We see that you are using the Denali Data Feed and have the CME exchange active. We can help with this: I tried to connect Topstep Rithmic to Sierra and it connects but I cannot download historical data with this method either.
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-10 16:16:12
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