Support Board
Date/Time: Wed, 23 Apr 2025 02:04:44 +0000
Post From: Infinite chart reloading issue
| [2024-12-09 19:08:55] |
| John - SC Support - Posts: 39428 |
|
According to your images, the symbol in your chart is ESZ24. That is not the correct symbol for Rithmic, which is what you were connected to in the log above. Although our servers show that you are currently connected to CQG, for which is this is also the wrong symbol. Select "Edit >> Translate Symbols to Current Service" to ensure that you have the correct symbol for your charts. And if you continue to have an issue with connectivity to Rithmic, particular, then refer to the following: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |