Support Board
Date/Time: Thu, 13 Mar 2025 19:29:02 +0000
Post From: data download failed
| [2024-12-03 17:51:46] |
| John - SC Support - Posts: 38640 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Also, your "Verified Until" date is showing as "0000-00-00", which means that you have not connected to your live, funded, futures trading account. If this connection to Rithmic is for your live account, then once you resolve the "Permission Denied" error, then you will be fine. But if this Rithmic connection is to a Prop Firm, then you need to connect separately to your live account in order to get the real-time data for the CME Group. Refer to the following for more information on connecting to a live account and why this is necessary: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you connect to your live account, your "Verified Until" date will be set to 30 days in the future. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges -- Separately, you have the following exchanges active: - CME Non-Professional Top-of-Book - CME with Market Depth for Non-Professional Trading Accounts You do not need both of these, just one or the other depending on if you want Market Depth data or not. Be sure to "deactivate" the one you do not need at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |