Support Board
Date/Time: Thu, 21 Nov 2024 12:54:14 +0000
Post From: Problem with depth data
| [2024-11-20 21:37:18] |
| John - SC Support - Posts: 36174 |
|
Everything on your account looks good, so you should be getting the delayed streaming data for the ES (as shown in your image). Your image is showing that data is loading. Is that loading notice stopped and not updating any further, or does it continue to move? Also, please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |