Support Board
Date/Time: Sun, 24 Nov 2024 02:39:02 +0000
Post From: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification
| [2024-11-16 05:33:49] |
| Sierra_Chart Engineering - Posts: 17154 |
|
Resolved: Crown Castle Fiber's Field Operations Technician isolated the impairment to faulty jumper cable on our partner carrier's network. A new jumper cable was installed and services restored. The Crown Castle Fiber NOC observed all alarms cleared and services restored. A formal RFO will be shared with all impacted customers. What is interesting about this, is this was the issue, with our EUREX feed as well. A faulty jumper cable. The problem is, in the case of EUREX how does a fiber-optic jumper cable suddenly become faulty in the middle of the night in a secure data center. No one ever took responsibility for what happened. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-16 05:51:18
|