Support Board
Date/Time: Sun, 24 Nov 2024 03:06:26 +0000
Post From: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification
| [2024-11-15 22:54:14] |
| Sierra_Chart Engineering - Posts: 17154 |
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We just talked with Cogent, we are going to get a 10 Gb connection, as a backup, over to the NY4 data center in New Jersey . This will be a diverse route through a different carrier. And will be a good backup for us. They say delivery time is 17 days. We are going to work hard to prioritize this and get it done. It does not mean the service is going to be down for 17 days. We expect Crown Castle, the current carrier to get this current outstanding issue resolved tonight. Latest: This has been classified as an outage and is being transitioned over to our Network Operation Center. Please know we still have people in the field and a NOC Engineer is now running with this. Unfortunately, it doesn't appear we have any re-route options at this time.
Thankyou for your patience. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-15 22:56:10
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