Support Board
Date/Time: Thu, 21 Nov 2024 15:10:43 +0000
Post From: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification
| [2024-11-15 12:11:09] |
| Sierra_Chart Engineering - Posts: 17136 |
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Our US equities and CFE and CBOE Global Indexes data feeds are down at this time due to this carrier maintenance. We really apologize for this. Sierra Chart market statistics are also affected and unavailable. We are adding another backup circuit as soon as possible. We will be patching the missing US equities data feeds over the weekend. We will have to see about patching the CFE data. Our wavelength circuit provider Crown Castle has informed us, that the maintenance today, is extending until 11 AM. Which means, that the US equities feed, CFE and CBOE data feeds will be down, beyond 9:30 AM. They tell us a partner carrier, is doing maintenance. And we insisted previous to this incident that any maintenance be done over the weekend but they said they have no control over that. We apologize for this and we are getting a backup circuit in as soon as possible but that does take time. It is going to be more than 30 days from now. We already have all of the infrastructure on our side, installed and ready to go for a backup circuit. Also, once the carrier circuit comes up, later this morning, NASDAQ TotalView historical data will be immediately filled in. That is because that type of connection we use to NASDAQ TotalView gives us the historical data immediately. The other exchanges we have to work on the historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-15 13:57:17
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