Support Board
Date/Time: Thu, 21 Nov 2024 17:36:23 +0000
Post From: Data is not connecting
| [2024-11-14 15:26:49] |
| John - SC Support - Posts: 36189 |
|
You have the following in your log: | CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM.
AMP has turned off your CQG connection. You need to talk to them about this. -- In the meantime, if you want to continue to get the real-time data without being connected to your CQG account, follow these instructions (keep in mind you will have to change back to CQG in your Data/Trade Service Settings once you get that back up and running): Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |