Support Board
Date/Time: Sun, 24 Nov 2024 07:25:01 +0000
Post From: apex rithmic funded account not able to connect to sc
| [2024-10-29 23:51:23] |
| John - SC Support - Posts: 36238 |
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We do not see any error in your log regarding logging into Rithmic. So we are not sure what exactly you are asking about in that respect. But, you can not connect multiple times to the same account when using Sierra Chart. This is a limitation on the interface that Rithmic is using with Sierra Chart. We do need to point out a few items though. 1) You have the "CME with Market Depth for Non-Professional Trading Accounts" exchange active with our Denali Exchange Data Feed, but you have not connected to your live, funded, futures trading account in order to verify your non-professional standing. Refer to the following for more information on this requirement: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you connect to your live account, your "Verified Until" date will show as 30 days in the future. As long as that date is in the future, you will be getting the real-time data. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges 2) We notice there are some symbols in your Log that are not correct for Rithmic. This can cause issues for Rithmic. Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |