Support Board
Date/Time: Mon, 13 Jan 2025 22:04:28 +0000
Post From: Topstep Data conexion error - no charts, only the daily chart.
| [2024-10-23 14:53:24] |
| John - SC Support - Posts: 37181 |
|
Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure -- Separately, we see that you have the "CME with Market Depth for Non-Professional Trading Accounts" exchange active with our Denali Exchange Data Feed. But your "Verified Until" date is showing as "0000-00-00", therefore you will NOT be getting the real-time data for the CME from our Denali Exchange Data Feed. In order to be considered a Non-Professional for the CME Group, you need to have a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |