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Date/Time: Thu, 26 Dec 2024 17:30:13 +0000

Post From: Topstep Data conexion error - no charts, only the daily chart.

[2024-10-23 08:30:39] Link To Thread - Link To Post [Go To First Post]
User463698 - Posts: 1
Hi, First time using the support board and my english in not perfect, so sorry in advance. I created a Topstep account and i'm having problems with it on Sierrachart. I activated everything needed, CME Data, i signed all the agreements on Rithmic Pro. I translated the symbol to current services, i chosed simulation trading mode off, all the credentials are correct, i have the conexion to the Data, however, i only can see the data on the daily chart. On the other charts, inferior time frames, i dont have any data. i always receive an error saying "permission denied. click for symbol information" and "download failed. Error downloading historical intraday data for ESZ24-CME. Permission denied". I did all the steps for the conexion with a person that knows a lot about sierrachart and he is also using a APEX account. It works for him, it works for a few other friends, but i can't make it work for me. Can you help me with this please? Best Regards Vilela


TOPSTEP - SIERRACHART PROBLEM.png / V - Attached On 2024-10-23 08:27:56 UTC - Size: 773.8 KB - 33 views