Support Board
Date/Time: Thu, 26 Dec 2024 15:13:02 +0000
Post From: Teton order errors, started after midnight CST
| [2024-10-23 01:19:50] |
| Sierra_Chart Engineering - Posts: 17670 |
|
This is the formal response: Thank you for the call. As mentioned on the call, GCC is aware of a technical issue affecting NYMEX and COMEX Options (Segment 56), CBOT Treasury Futures (Segment 84) and NYMEX Non-Crude Energy Futures (Segment 78).
Support is engaged and already investigating. If you have any further questions, please call the GCC in the U.S. at +1 800 438 8616, in Europe at +44 20 7623 4747 or in Asia at +65 6532 5010 or email at GCC@cmegroup.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |