Support Board
Date/Time: Thu, 26 Dec 2024 15:39:35 +0000
Post From: Teton order errors, started after midnight CST
| [2024-10-21 20:30:42] |
| Sierra_Chart Engineering - Posts: 17670 |
|
This has been resolved by the clearing firm already. That does not make sense that they were not available: there would have been no way to close any of my positions since the execution desk doesn't start working until much later.
They should be available 24 hours a day. This is the main issue.The error relates to the sender location ID, but it was actually set so we are not sure what the exact problem was. We need more time to look into it. Not if there is a problem sending orders to the exchange: In the future, is there any way to avoid something like this happening or at least retain the ability to flatten positions?
But this is an unusual circumstance. It relates to the sender location identifier setting.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |