Support Board
Date/Time: Thu, 26 Dec 2024 15:33:13 +0000
Post From: Teton order errors, started after midnight CST
| [2024-10-21 19:25:29] |
| User987654 - Posts: 69 |
|
Hi, I had an issue with Teton today where it stopped taking orders even though the main instance and all sub-instances showed connected. This was the error message. 2024-10-21 01:49:51.163 | Order update (Order reject). Info: Teton CME Order Routing (Order reject). Info: New order rejected - Business Reject. RefID: 341988, RefSeqNum: 22, RefMsgType: D, RefTagID: 9537, PossRetransFlag: 0, BusinessRejectReason: 5 - Required Field Missing | I spoke with my FCM, they said it's related to the change from iLink2 to iLink3 on Sierra's end. This was a big problem because there was no way for me to close my positions through Sierra. I ended up having to do it over the phone but if I had caught the problem at midnight, there would have been no way to close any of my positions since the execution desk doesn't start working until much later. In the future, is there any way to avoid something like this happening or at least retain the ability to flatten positions? It was costly today but I can imagine it being much worse during a more volatile period. |