Support Board

Date/Time: Mon, 28 Oct 2024 11:17:55 +0000

Post From: connection

[2024-10-10 19:15:24] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 35538
The first thing to check is that Ironbeam has completed your setup for the Teton Order Routing Service. If they have not completed this, then you need to wait for them to finish. If they state that their part is done, then make sure that you have the correct "Clearing Firm" selected on your "Global Settings >> Data/Trade Service Settings" (this should be "IronBeam" in your case). If you have the correct Clearing Firm, and Ironbeam states that they are done, then double check with Ironbeam that they have the correct Account Name. This is the name you enter on the login screen for Sierra Chart. You can also find it by selecting "Help >> About" and looking at the entry on the right from "Account Name / Username". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing