Support Board
Date/Time: Fri, 22 Nov 2024 15:49:54 +0000
Post From: Package 11 but not real-time data
| [2024-10-08 19:35:50] |
| John - SC Support - Posts: 36217 |
|
Everything on your account looks good, so you should be getting real-time data for the exchange that you have active, which is the following: - CME with Market Depth for Non-Professional Trading Accounts Note that this is just the CME exchange, not the full CME Group, so you will not get any real-time data for instruments traded on the CBOT, COMEX, or NYMEX exchanges of the CME Group. If you are still having a problem getting data for an instrument traded on the CME exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |