Support Board
Date/Time: Fri, 22 Nov 2024 16:52:45 +0000
Post From: Data issues - SC Data Feed when connected to IBKR
| [2024-10-04 00:19:31] |
| John - SC Support - Posts: 36221 |
|
The problem is that the symbol for that chart is not correct for Interactive Brokers. Every trading service uses a different set of symbols for futures contracts. The symbol you have in the image you provided is for our Teton Order Routing Service. Interactive Brokers symbol format for the ES is ES-######-CME where the pound signs are replaced by numbers, specifically the 4 digit year and 2 digit month, such as ES-202412-CME. You can change your symbols by having your chartbooks open and selecting "Edit >> Translate Symbols to Current Service". Whenever you change your selected service and select OK to close the "Data/Trade Service Settings" window, you are prompted to update the symbols. You should answer "Yes" to this, except when you know you are only checking something and will be switching right back. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |