Support Board
Date/Time: Tue, 26 Nov 2024 12:35:29 +0000
Post From: My SierraChart don't work
| [2024-09-19 20:39:53] |
| John - SC Support - Posts: 36286 |
|
The log is showing that there is something (a chart, or a quote board, or an Intraday File Update) that is requesting data for ETHJ24_FUT_CME. Somewhere, you have this symbol entered and it is causing a problem for Rithmic. You need to find where that symbol is entered and remove it. We do not know where it is coming from, just that it is requesting data from Rithmic, which makes Rithmic disconnect since they do not recognize the symbol. Again, the process to go through it explained at the following link. Go through the instructions and check each of the areas that are called out. The instructions for each area are linked in these instructions: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |